IJAIEM

Padmaja Dhanekulla

Abstract

This journal seeks to understand the capability of artificial intelligence (AI) as a tool in redesigning claims management in the insurance sector. The benefits of integration of those tools such as machine learning, natural language processing and robotic process automation are increased in processing speed, accuracy and detection of fraud, thereby improving the claims processing systems. On the same note, the use of AI solutions affects customer satisfaction mainly because one is able to get results quickly or services that are customized to their needs. Continuing innovation, the session highlighted the need for ethical and regulatory frameworks to positively impact the delivery of good artificial intelligence in claims management.